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Frequently Asked Questions

  • What is the turnaround time for online orders?
    Website products have a lead time of 2-3 weeks. Custom pieces and engagement rings are estimated to require 4-5 weeks for production. Please email for specific lead times on your order.
  • Do you offer gift cards?
    Yes, we offer gift cards; it is the last option in our "Jewelry Bar". You can also type it in the search bar.
  • Do you ship internationally?
    Unfortunately, we do not offer international shipping currently. We do plan to add this in the future, so check back!
  • Is my package insured when it ships?
    Your With Olivia Grace orders always come with fully insured shipping and require signature upon delivery! The purchaser is responsible for any fees associated with the return of a package after the three failed delivery attempts
  • Do you ship to PO Boxes?
    We do not ship to PO boxes due to the insurance values of our products.

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